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Here we have listed and answered frequently asked questions for you.

Sensor lines can be extended with a screened cable, e.g. LIYCY 3*0.34mm²

Since PTC thermistors already have a very high resistance and the resistance changes from

This is usually not possible in the installed state. The cold resistance of a 3 PTC thermistor chain is approx. 60 to max. 750 ohms (typically 150-300 ohms): This means that, at best, PTC thermistors from a production batch can be used to draw a conclusion about short-circuiting of a sensor in the chain. Up to 20 K before reaching the nominal response temperature, the resistance can even drop as the temperature rises. The trigger point at overtemperature can only be determined by practical tests (heating in an oil bath). The nominal response temperature can be recognized by the colors of the connecting wires (see ZIEHL catalog). ATTENTION: Measuring voltage max. 2.5 V.

We do not have any numerical values for the failure rate from the manufacturer of the PTC thermistor pills. As an empirical value from the ZIEHL company, a failure rate of ≤ 10 fit can be assumed. This corresponds to comparable values for components made of ceramic material (e.g. ceramic capacitors). From this, an MTBF of ≥ 100 years can be calculated. These figures depend on the failure criteria, the stress and the operating time. A supplementary specification for estimating the service life for PTC thermistors of type MINIKA® under operating conditions can be made for PTC thermistors of similar design (e.g. for level monitoring). Here, the manufacturer has provided information on > 5000 switching cycles.

For temperature relays for Pt 100 with adjustable hysteresis, e.g. ZIEHL -temperature relay type TR, PTC thermistors can also be connected to the sensor inputs. For this purpose, the input is programmed for the connection of a 2-wire sensor and a resistor 150 Ohm is connected in parallel to the PTC thermistor circuit. When the switching point is set to 115 °C and hysteresis 20 °C, the device switches like a PTC-resistor relay. Temperature displays and analog outputs are unusable. We recommend the use of PTC thermistor relays type MS ... .

How can I set at which temperature the relay switches off? PTC relays have a fixed response point at approx. 3 to 4 kΩ. The actual switching point depends on the PTC sensor, which becomes highly resistive at a certain nominal response temperature (NAT). As a rule, up to 6 PTC thermistors can be connected in series. PTC thermistors with different NATs may even be connected in series (e.g. for monitoring winding and core, or bearing temperatures to different values.

PTC thermistor sensors are often provided with notes that the measuring voltage must not exceed 2.5 V. Measuring inputs of PTC thermistor tripping devices, however, usually have significantly higher voltages in no-load operation (up to 20 V). This is not critical, since the voltage collapses immediately when a sensor is loaded. With cold (low-impedance) sensors, the measuring voltage must not exceed 2.5 V. For hot (high-impedance) sensors, it must not exceed 7.5 V.

The use of MAC-based filtering on the DHCP server can be useful for security reasons. ZIEHL IP devices can be enabled by the following entry in the MAC list: 00-12-E4-* This is an entry with the ZIEHL manufacturer ID and a WildCard.

The MSF 220 V (VU) has short-circuit and open-circuit monitoring in the sensor circuit. Any fault in the sensor circuit results in a prewarning. In this case, the "Sensor" LED lights up and the LED of the faulty sensor circuit flashes. To test the PTC thermistor input, a potentiometer (e.g. 0-10 kΩ) can be connected to the input to be tested. In doing so, the resistance must not be increased too quickly (leads to evaluation as an interruption). It is easier to test only the 3 points short circuit (bridge in sensor input), normal operation (PTC thermistor connected) and interruption (terminals disconnected). If these are evaluated and displayed correctly, it can be assumed that the sensor inputs are evaluated correctly. The outputs are tested by pressing the test button for a long time. In the case of devices delivered from approx. the beginning of 2004, which can be recognized by the width of the housing (only 70 mm), the short-circuit and open-circuit monitoring can be switched off for 10 minutes by pressing the button even longer (until the "ON" LED changes its flashing frequency).

A trigger occurs immediately or a few seconds after switching on? The RESET/TEST key has been pressed too hard or with an unsuitable tool and is jammed, thus a test cycle runs immediately after switching on. Remedy: "Unjam" the button. (The key has been changed in the meantime).

Address for obtaining suitable seals for STR100, e.g. type Pullfly: CHEMTEC Sicherungssysteme Lindenweg 2, 60552 Röthenbach, Germany Phone: +49-9120-18 34 22 Fax: +49-9120-18 34 24 www.chemtec-plomben.com info@chemtec-plomben.com

The inputs can be connected in parallel to use a common reset button. The function has been tested with up to 4 devices. However, in order to be able to exclude malfunctions (e.g. due to contact resistances or contact problems), we recommend using a potential-free contact for each input.

In case of regular and non plausible alarms, check the setting of the cyclic test. To prevent seizing bearings of e.g. fans or pumps, a cyclic test can be activated for each alarm. Depending on the selected program, this is also preset at the factory. If an alarm with an activated cyclic test is used e.g. for transformer shutdown, you will regularly get an unwanted transformer shutdown.

Closed Current= Okay-state blocked (wire break leads to tripping) Working Current= Okay-state dropped (wire break remains undetected)

See link

If a ZIEHL-IP device cannot be updated via the automatic update function on the device's own web interface, here are some approaches that may help solve the problem: 1) Delete browser cache and cookies in Firefox/Chrome/Opera/Edge: Ctrl + Shift + Del key combination. 2) Manual update via manual firmware download ("Downloads"->"Updates") 3) Restart the ZIEHL-IP device before the update/~5 sec. disconnect from the supply voltage. This error is caused by the combination of the complexity of the various web browsers on the market and the interlocking with Windows.

Actively remove the code lock! If an update is still not possible, also set the active seal to GREEN.

Unfortunately not. You can use devices from our UR series for this purpose.

MSR type release devices store the shutdown and must be acknowledged manually using the built-in “Reset” button or an external button. Switching on the power supply is recognized as a reset. If terminals Y1 and Y2 are bridged, the memory function is deactivated. The MSR device type then operates like the MS device type.

For 3-phase voltage relays without neutral connection, the voltage is evaluated to an artificial neutral point. The scale is calibrated for single-phase voltage change. With single-phase voltage change, the neutral point shifts in the direction of the phases with the higher voltage. Symmetrical voltage change results in larger voltage changes compared to the (unchanged) neutral point. As a result, the device switches earlier.

Electronic-current transformers are practical switches. The possible length of the connection cable solely depends on the external circuit.

Electronic-current transformers have an inner diameter of 11 mm. Insulated switching wires and stranded wires up to approx. 35 ø nominal cross-section and UL-approved stranded wires up to AWG 4 can be inserted through.

For UFR 1000 delivered until April 2009 (up to software version 0-05), the devices switch off the two output relays immediately when the menu item "Simulation" is selected. From software version 0-06 (press the "Set" key for 10 seconds to display the software version), values can be simulated for voltage and frequency to test the settings. For details, please refer to the operating manual.

In devices with software version up to and including 0-07: Strong electromagnetic interference caused by lightning, or switching operations in the control cabinet could cause the device not to switch itself back on again. Remedy is possible by measuring against N and switching to program 1. Alternatively, the device can be sent to the factory for a firmware update.

The UFR1001E has a passive island grid detection (voltage and frequency). A single-phase or multi-phase interruption of the EZE supply line is not suitable for checking the island grid detection using a passive method.

Although VDE-AR-N 4110:2018-11 does not require single-fault safety, the UFR1001E is single-fault safe due to its 2-channel design. (as required by VDE-AR-N 4105:2018-11). Both channels constantly monitor each other. In the event of a detected fault (even internal), both output relays drop out and do not switch back on automatically. Should one of the two output relays stick, the other output relay still disconnects. (Series connection) Thus, the output signal of the series-connected NOC can be used as a life contact. Since VDE-AR-N 4110:2018-11 does not require single-fault safety, K1 can also be used to disconnect the tie switch and K2 as a life contact.

How does the UFR1001E comply with the reverse switching ratios according to VDE-AR-N 4110:2018-11? The certificate confirms on page 7 compliance with the drop-out ratios. These are permanently stored in the device software and cannot be changed. The drop-out ratio has nothing to do with the adjustable hysteresis.

The fallback ratio is the quotient between the value at which an overshoot is detected and dAL starts and the value at which dAL stops running if it falls below again before dAL expires. The component certificate explicitly confirms the fallback ratios = set dAL) If no triggering takes place, the drop-out ratio is

If feedback contact monitoring is activated ("trEL" not equal to "oFF"), the UFR1001E also detects failed switch-on attempts. (feedback signal missing) If the UFR1001E should not make any further closing attempts (e.g. circuit-breaker with thermal or overcurrent monitoring), this can be prevented by a jumper between terminal E1 / E2 and the setting "vSr" = "Y1Y2". As a result, the closing operations are no longer monitored, Switch-offs, on the other hand, are.

The entire settings and the simulation mode can be locked. If the LED lights up, the UFR1001E is locked. If an attempt is made to change a setting in the locked state, "LoC" is displayed for 3s. Setting procedure Sealing/locking ON (OFF): - Remove seal if present (authorized person only) - Switch on the control voltage on the UFR1001E. - Slightly lift the pushbutton cover and rotate it by 180 - Press the button very hard on the button cover (LED starts flashing) keep pressed until - LED lights up green For sealing, a "standard" seal can be used, e.g. for electricity meters.

The drop-out ratio is the ratio between the drop-out value and the pickup value. Here, the excitation value is the value at which reaching the limit value is detected and the response delay time dAL starts. The release value is the value at which "dAL"(alarm delay) stops running if it is reached before "dAL" has elapsed. For easy measurement of the fallback ratio, activate the "ruEF" function. Function while "ruEF" is active: When limit value is reached (="dAL" starts) → relay OFF. When the fallback value is reached (= "dAL" aborted) → relay ON. Drop-out ratios can only be checked for U>>, U>, U, U> must be switched "off". Under the menu item "rEL" →"doFA" "ruEF" can be selected. The "Time" LED flashes when "rvEF" is active. To switch off the function, call up "rEL" → "doFA" → All and confirm with "Set". Here, the switch-back delay time "doF" for all alarms can be set together to the values required by the network operator. After 600 s, the function switches off automatically.

Is a test terminal strip required for the UFR1001E and how must it be designed? A test disconnect terminal strip or test disconnect terminals have been mandatory for protective devices according to VDE-AR-N 4110:2018-11 and BDEW since 2008. (See e.g. VDE 4110 -> 6.3.4.5 Interfaces for protective function tests). To carry out a protection test, we recommend routing the following connections on the UFR1001E via a test disconnect terminal: A1 + A2 (control voltage Us) 11 + 12 +14 (relay K1); 21 + 22 +24 (relay K2) Y0 + Y1 + Y2 (feedback contacts, or better use a separate signal contact) The following terminals, for example, are suitable: - Phoenix Contact URTK6 with safety test socket 4mm (on both sides!) and disconnect slider. - Wago TOPJOB® S 2-wire disconnect and measuring terminal block with touch-proof test sockets; test plug Ø 4 mm

Closed Current= Okay-state blocked (wire break leads to tripping) Working Current= Okay-state dropped (wire break remains undetected)

If the connected current transformers are grounded at higher measuring voltages, the device measures only about half the power. This is due to the design of the measuring inputs. As a remedy, intermediate transformers with suitable accuracy and power are connected before the measuring inputs of the EFR4001IP, 5/5 A or 5/1 A (e.g. MBS WSK 30, part numbers 30013 or 30211).

EFR4001IP with firmware version 12720-1410-03 may experience the following problem: - If program 9 or 10 is selected and - the device is disconnected from the supply voltage for longer than 7 days, - then a reset loop (device briefly switches on and then off again) may occur after the supply voltage is reconnected. Remedy: - Press the joystick button of the EFR4001IP upwards for >2sec, - This takes you to the reset menu, which is displayed for 2min. - During this time the device can be reached via the website. - On the web page, a program

To measure 2-phases to neutral, connect one phase to input L1, the second phase to inputs L2+L3 and neutral to input N. The UFR1001E will then measure the voltage between the two phases and neutral (N) and will switch off if the voltage in one of the phases reaches a limit value. (N) connected – only for programs with N It will not measure the voltage between the phases. It measures phases to “0” (N)! One phase Application connect L1-L2-L3, 2 phase Application L1/L2+L3 (only Pr. 5, 7,10,13 and 20)

Please take a look at the following: "Support Error 7" on the product page of the UFR1001E under Downloads - Application / Hints. There, you can also find help for devices located in a Hensel Grid Box.

If the UFR1001E is supplied with a separate AC voltage source, e.g. the public grid, during the protection test, but the measurement inputs are supplied via a voltage simulator, e.g. Omicron, it can lead to a fluctuating frequency measurement. In programs with a lower nominal voltage, e.g. 100 V, the effect is more pronounced and can lead to limit values not being met. Solution: During the protection test, the UFR1001E must be supplied with the same generator as for the measurement voltage or with 24 VDC. Ultimately the same as in the real application after the protection test.

Deactivate the code lock. It may be necessary to deactivate the code lock on the device. If the code (504) does not work: Reset code lock -> press and hold the "Up" button when switching on the power until the reset menu appears -> reset the code lock.

If this problem occurs, please check the following points one after the other: 1. search for devices on the PC using the ping command. 2. check that the IP address entered in the address bar of the web browser is correct. 3. if an error message appears in the web browser, the device is now accessible. -> Repeat the individual steps until the device is reached.

If a ZIEHL-IP device cannot be updated via the automatic update function on the device's own web interface, here are some approaches that may help solve the problem: 1) Delete browser cache and cookies in Firefox/Chrome/Opera/Edge: Ctrl + Shift + Del key combination. 2) Manual update via manual firmware download ("Downloads"->"Updates") 3) Restart the ZIEHL-IP device before the update/~5 sec. disconnect from the supply voltage. This error is caused by the combination of the complexity of the various web browsers on the market and the interlocking with Windows.

Actively remove the code lock! If an update is still not possible, also set the active seal to GREEN.

How can I check the current firmware version of my UFR1001E? The current firmware version of your UFR1001E is displayed on the device’s screen. You can find detailed instructions in the user manual. Which firmware versions can be updated? Devices with firmware < -05 cannot be updated to a newer version and are no longer certified in Germany (certifications are only valid from firmware -08 onwards). For certification requirements in your country, please refer to our Operating Manual and the certificates listed on the UFR1001E product page under the "Certificates" tab. Devices with firmware ≥ -05 can only be updated to firmware -17. Devices with firmware ≥ -17 can be updated to the latest available version. Why can’t I update older firmware versions? Firmware versions below -05 no longer meet current certification requirements (in Germany) and are therefore excluded from further updates. From which firmware version is my device certified? Certification is valid only from firmware -08 onwards in Germany. For certification requirements in your country, please refer to our Operating Manual and the certificates listed on the UFR1001E product page under the "Certificates" tab Please keep in mind, that VDE-AR-N 4105 is certified from Firmware -09 onwards and VDE-AR-N 4110 in certified from Firmware -13 onwards. What should I do if my device has an older firmware version? Please check the current firmware version on your device. If it is < -05, an update is not possible. If it is ≥ -05, please contact our support team to update to firmware -17 or higher.

If an Err7 message appears on your UFR1001E, please first check whether the cutting contactor is set to “Auto”. If this is the case, please also check whether the overcurrent release (small potentiometer below the contactor) is correctly set to the system. Please note: On delivery from Hensel, the overcurrent release is set to minimum as standard. Please also take a look at the document "Support Error 7 in Hensel Grid Box" on the product page of the UFR1001E under Downloads - Applications/Hints

For some protection devices of the type NA-Box UFR1002IP (S222301), the error “Device Error 63 / Measurement Tolerance Deviation” may currently occur during initial commissioning or after shutdowns. In such cases, the affected devices must be reset manually. Cause: This error message regarding measurement tolerance is usually triggered by open or improperly routed measuring lines on the UFR1002IP. Long or poorly routed measuring cables can introduce interference voltages into the device, leading to the described error. Solution: A new firmware version is now available which ignores these interference voltages and thus resolves the error pattern. Procedure: You can conveniently update the firmware via the UFR1002IP web interface: Navigate to the “System” page. Click the “Update” button to install the new firmware. The current firmware history and further information can be found on the product page under "Updates". Note: Please ensure that the measuring lines are connected correctly and are as short and interference-free as possible to avoid future errors.

Question: What should I do if the ZIEHL UFR1002IP remains stuck in the so-called “blue screen” after the medium voltage is switched on again? Answer: If the ZIEHL UFR1002IP remains in the “blue screen” after the medium voltage is switched on again, the problem can usually be solved by taking the following steps: 1. Reset the device - Switch off the control voltage Us of the device - Press and hold the joystick button upwards - Switch the control voltage Us back on while continuing to hold the joystick button upwards 2. Call up the reset menu The device starts in the reset menu now . In this mode, the device can be accessed via the web interface. 3. Perform a factory reset Perform a factory reset via the web interface. The device must then be parameterized again. 4. Exit the reset menu The device automatically exits the reset menu after 2 minutes without a button being pressed - web access in reset mode is then no longer possible. !! Notes on the IP address !!! The IP address of the device is required to access the web interface. New from firmware version -05: - The IP address is displayed directly in the reset menu - A factory reset can be carried out directly in the reset menu Summary: With the described steps, the problem of a “ stuck” ZIEHL UFR1002IP can usually be resolved by the user. From firmware -05, the display of the IP address in the reset menu makes handling even easier Our Team will be happy to provide you with further support!

In principle, it is possible to extend the cables on Rogowski coils, provided that all technical and safety-related conditions are observed. Technical Notes Extension with Shielded Cable It is recommended to use only single-shielded cables for the extension in order to minimize parasitic effects (e.g., electromagnetic interference). The entire cable, including the extension, should be fully shielded to maintain measurement accuracy. Voltage Drop and Cross-Section: When extending the cable, the voltage drop along the cable must be taken into account[#]. The longer and thinner the cable, the greater the potential voltage drop. To minimize this effect, a sufficiently large cross-section should be selected. Especially with small output signals (typically in the mV range per kA), excessive voltage drop can worsen the signal-to-noise ratio and impair measurement accuracy. Influence on Accuracy: An excessively long or poorly shielded cable can lead to additional measurement errors. This is particularly critical at low currents, where the signal is more susceptible to noise and interference. Installation and routing of the cable should therefore be carried out in a way that preserves accuracy. Safety Aspects: When extending the cable, applicable safety standards must be observed. The cable should only be used for voltages and currents for which it is rated.

Twisted and shielded (twisted pair) cables should be used to prevent interference.

With the UFR1001E, the peak voltage will exceed the limits of the device and thus damage the device. With our UFR1002IP with VG1200V, voltages of up to 1200V can be connected to our NA protection.

Suction does not switch on although machine is running for at least one minute. The current consumption of the machine is too low or the response threshold is too high. Reduce response threshold by potentiometer or via parameter (STW with display). For STW devices without setting option, loop cables several times through the STWA1(H) current transformer.

50m is usually no problem. Significantly longer connection cables are possible. Shielding may be required when laying parallel to power lines.

Machine current in off state is higher than the response threshold / reset threshold. The response threshold of the current relays must be increased so that a small current is suppressed and a current flow is only detected when the main motor is switched on. For STW devices with potentiometer or display, set the response threshold correspondingly higher. For STW devices without setting option, a resistor (0.25 W / 200 V) must be connected in parallel with the STWA1(H) current transformer before the relevant input of the current relay. For changing the response threshold by the factor x, we recommend the following resistor values: 2x/750 Ohm, 4x/330 Ohm, 10x/120 Ohm. Because of the large tolerances to be taken into account, we recommend that the best values be determined by trials.

The STWA1S electronic current transformer is not designed for connection to STW relays. It has a residual current of 0.6 mA, which means that the input on the STW would always detect a running machine. Alternatively, the STWA1SEH current transformer can be used.

Closed Current= Okay-state blocked (wire break leads to tripping) Working Current= Okay-state dropped (wire break remains undetected)

Unfortunately, an automatic update from version -00 to -01 is not possible. You have to install the update manually. Menu item “Manual update installation”. Versions >01 can be supplied automatically via the update server.

Yes, the response threshold can be set on the device under Machines -> I limit value. Alternatively, the web interface of the device can also be used to set the switching threshold.

Yes, the settings can also be made via the browser by calling up the STW164IP web interface.

The bus devices are supplied via the bus line from a central power supply (note: the STW164IP is a bus device, it cannot be used as a power supply). The bus can also be divided into several sections that are supplied by different power supplies. If there are several power supplies, it is important that the grounds of all bus devices and power sources are connected (U-). Further information on the bus power supply can be found in the operating manual. The sliders themselves are switched via potential-free contacts. The power supply for these can be found in the manufacturer's datasheet.

Input Y1 can be configured so that all sliders open statically when a signal is applied to it. It should be noted that the suction also starts when opening. This setting can be found on the device under Machines -> Input Y1.

Twisted and shielded (twisted pair) cables should be used to prevent interference.

In most cases, standard Cat-5 cables or 4-core shielded cables (e.g. KNX cables) can be used. However, the wire cross-section must be sufficient for the power consumption of all modules. If sliders are to be supplied with power via the bus, their power consumption must also be taken into account.

Unfortunately not. You can use devices from our UR series for this purpose.

Please see sample connection plan

The permissible ambient temperatures are calculated on the basis of factors such as power consumption, thermal resistance of the housing and the ambient temperature specified by the component manufacturers. Up to the specified maximum temperature, the values specified in the data sheet are maintained under all conditions (control voltage, max. analog output load, max. analog input current). The power loss at the current input is a major factor. At 5 A and 30 mOhm this is 0.75 W. If the current output is not used or only flows max. 1 A (0.03 W), the 60 °C is not a problem. You can also leave more space next to the device, which improves heat dissipation. Regardless of this, it can be assumed that the values will still be maintained even if the temperature is exceeded. Rule of thumb: If the operating temperature is increased by 10 °C, the service life of the electronics is halved.

Twisted and shielded (twisted pair) cables should be used to prevent interference.

In most cases, standard Cat-5 cables or 4-core shielded cables (e.g. KNX cables) can be used. However, the wire cross-section must be sufficient for the power consumption of all modules. If sliders are to be supplied with power via the bus, their power consumption must also be taken into account.

Closed Current= Okay-state blocked (wire break leads to tripping) Working Current= Okay-state dropped (wire break remains undetected)

Twisted and shielded (twisted pair) cables should be used to prevent interference.

In most cases, standard Cat-5 cables or 4-core shielded cables (e.g. KNX cables) can be used. However, the wire cross-section must be sufficient for the power consumption of all modules. If sliders are to be supplied with power via the bus, their power consumption must also be taken into account.

Question: What timeout time do our devices with a Modbus TCP connection use? Answer: Client timeout for Modbus TCP 10 seconds

If a ZIEHL-IP device cannot be updated via the automatic update function on the device's own web interface, here are some approaches that may help solve the problem: 1) Delete browser cache and cookies in Firefox/Chrome/Opera/Edge: Ctrl + Shift + Del key combination. 2) Manual update via manual firmware download ("Downloads"->"Updates") 3) Restart the ZIEHL-IP device before the update/~5 sec. disconnect from the supply voltage. This error is caused by the combination of the complexity of the various web browsers on the market and the interlocking with Windows.

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Welcome to ZIEHL industrie-elektronik GmbH + Co KG! I am Zetty, your digital assistant. Since many of my answers are generated by artificial intelligence, please double-check important information to make sure everything is correct.

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